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We’ve been supporting people across England who need assistance at home to enable them to be as independent as possible. Throughout the national lockdowns, we have very much been providing quality care to our customers, and we continue to be able to support new customers if you or a loved one needs help at home.


Our main goal throughout the coronavirus pandemic is to ensure that all of our customers and staff remain as safe as possible. These have been unprecedented times and we’re doing our utmost to ensure that the guidance and procedures that we put in place follow the latest advice from the Government, Public Health England and the United Kingdom Health Care Association (UKHCA). This includes the  adequate provision of personal protective equipment (PPE) – aprons, gloves, face masks and face shields, which we have been supplying to our teams. With the unsettling times that we have found ourselves in, we appreciate that many of you have had questions about yours or a loved one’s care, or even what we are asking our carers to do. We want to be completely transparent with you so that you can feel reassured and safe in the knowledge that you’re being looked after properly. With that in mind, please do not hesitate to contact us with any questions that you may have. You can also view our COVID-19 Staff Guidance. We are actively running the NHS Test and Trace system within all of our offices to keep our customers and carers safe.


By choosing Falcon Carers as your care provider, you are safe in the knowledge that your care is fully regulated by the  Care Quality Commission (CQC). This means that your care is coming from an organisation that complies with stringent guidelines set by the national governing body. These include providing safe, effective and responsive care, being well-led by the registered manager and complying with safeguarding procedures to protect both our staff and customers. At Falcon Carers, we have always prided ourselves on selecting only the kindest and most compassionate individuals to become our carers. This has been especially important during the times of uncertainty and worry we all have experienced, customers that have chosen us as their care provider during the coronavirus outbreak has meant that you not only have someone to help with your day-to-day activities at home – they’ve also had a friendly face that they can rely on and share any concerns with. We believe that care isn’t just about assisting with physical health, it’s also about supporting you emotionally and keeping you mentally fit. In addition to selecting our carers because of their personal qualities, we ensure that they have the practical skills and know-how required to become a fully-fledged member of the team. Some of our new recruits have years of experience in health or medical care, whereas others may have decided to give something back to their local community and have a career change. Regardless of their experience, all of our carers undergo a comprehensive assessment and selection process, including a mandatory Disclosure Barring Service (DBS) screening. Our training includes modules on manual handling, personal care, medication, mobility support, equality & diversity and first aid, amongst others. To ensure that we follow the latest government guidelines on Covid-19, we are putting extra precautionary measures in place for our assessment and selection process including using personal protective equipment (PPE) when using equipment and carrying out theoretical training modules online where possible.


There are several different options when considering home care during the coronavirus outbreak. Some customers may begin with regular calls throughout the week in the form of visiting care, when a local carer pops in at agreed time during the day to make sure you’re okay and that you have everything you need. They may also help with some light household duties, making meals or even taking your canine companion out for his daily walk. Alternatively, you may have full-time live-in care, where a carer lives with you in your home and supports you round-the-clock during the Covid-19 outbreak and beyond. There are many benefits to having a live-in carer whilst we are living through the coronavirus epidemic, such as having the same carer every day and your carer only needing to leave your house to buy food or collect vital prescriptions. This may be a great option if you are living as a couple and you both need extra support or if you have complex care needs that require 24-hour care. Emergency care can also be quickly arranged if your regular caregiver becomes unwell and needs to self-isolate. We can usually arrange for a carer to be with you within 24 hours of your enquiry, so that you aren’t left without the support that you need. The Prime Minister has announced the government’s roadmap to cautiously ease lockdown restrictions in England, however this doesn’t mean that we will ease the standard and guidance we have put in place to keep our customers and staff safe. We will continue to monitor the circumstances so that care is being provided to customers in a way the remains safe, person-centred and dignified. The roadmap, which has now been published on, outlines four steps for easing restrictions. Before proceeding to the next step, the Government will examine the data to assess the impact of previous steps. This assessment will be based on four tests:
  • The vaccine deployment programme continues successfully.
  • Evidence shows vaccines are sufficiently effective in reducing hospitalisations and deaths in those vaccinated.
  • Infection rates do not risk a surge in hospitalisations which would put unsustainable pressure on the NHS.
  • Our assessment of the risks is not fundamentally changed by new Variants of Concern.
There will be a minimum of 5 weeks between each step: 4 weeks for the data to reflect changes in restrictions; followed by 7 days’ notice of the restrictions to be eased.